AI-Powered Internal HR Knowledge & Talent Search Chatbot
Key Details
AI-Powered Travel Assistant for Personalized Tour Planning and Booking
| Challenge |
The organization’s HR and management teams struggled to quickly access internal documents, employee profiles, and policies stored across multiple systems. Common issues included:
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| Solution |
Axtra Labs developed an AI-powered internal HR chatbot that enables employees and managers to search, retrieve, and interact with HR documents and talent data through natural language, significantly reducing manual effort and response time. |
| Technologies and tools |
Azure OpenAI (GPT-4 / GPT-4o), Retrieval-Augmented Generation (RAG), Semantic Kernel, |
Client Background and Data Challenges in Human Resources
The client is a mid-to-large enterprise with a growing workforce and distributed teams. HR-related data was stored across multiple systems, including HRMS platforms, document management systems, and internal knowledge bases.
Key data challenges included:
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Large volumes of unstructured HR documents and policies
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CVs and employee profiles in different formats (PDF, Word, databases)
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No unified search across HR systems
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Strict access control and confidentiality requirements
Challenges in Implementing AI for Internal HR Chatbots
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Secure Access Control: Ensuring employees only access data they are authorized to see.
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Multi-Source Data Integration: Connecting HRMS, document repositories, and CV databases.
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Accurate Talent Search: Matching skills, experience, and roles across CVs and profiles.
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Policy Interpretation: Providing clear, up-to-date policy answers without hallucinations.
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Enterprise Security & Compliance: Protecting sensitive personal and HR data.
AI-Powered HR Knowledge & Talent Search Solution
Axtra Labs designed and delivered an AI-driven solution featuring:
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Natural Language HR Search: Employees ask questions about policies, benefits, and procedures in plain language.
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CV & Profile Discovery: AI searches CVs and employee profiles by skills, experience, role, and availability.
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Document Intelligence (RAG): Accurate answers retrieved from HR policies, handbooks, and internal documents.
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Role-Based Access Control: Data visibility enforced based on user roles and permissions.
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Multi-Technology Integration: Connected to HRMS, document management systems, and identity providers.
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Audit & Logging: Full traceability of access and queries for compliance.
Technology Stack and AI Tools Used for Travel Automation
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AI & Natural Language Processing: Azure OpenAI (GPT-4 / GPT-4o) with Retrieval-Augmented Generation (RAG) orchestrated via Semantic Kernel
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Search & Knowledge Retrieval: Azure AI Search combined with Elasticsearch for structured and unstructured content indexing
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Backend Services: .NET 8 with ASP.NET Core for secure, scalable enterprise APIs
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Frontend & Chat Interface: React-based internal web portal with embedded conversational UI
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Cloud Infrastructure & Orchestration: Containerized deployment using Docker and Kubernetes
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Data Storage: Azure Blob Storage for document management, Azure SQL / Cosmos DB for structured data
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Security & Identity Management: Azure Active Directory (Entra ID) with Single Sign-On (SSO) and role-based access control (RBAC)
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AI-Powered Internal HR Knowledge & Talent Search Chatbot